TalkTalk Help

Paper or online billing

At TalkTalk we offer paper and online billing for all accounts. You can choose which you prefer, but you'll find that online billing saves you money.


Should I choose paper or online billing?

Paper billing means administration and postal costs. To keep costs down for everybody, we have to make a charge to cover these costs. This will appear on every bill that is produced and sent to you in the post. Online billing is provided free of charge. 

If you choose online billing your bills will be stored in My Account for you to view.

  • View your past 12 months worth of bills

If you need to keep your invoices for longer than this you can save them to your computer or print them. 

Problems accessing My Account?

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With online billing you can:

  • View past bills online in one place
  • View popular calls and learn how to save more
  • Save over £22 a year compared to paper billing
  • Reduce the amount of paper used
  • Save bills to your computer
  • You can cancel paper-free billing at any time


How can I change my billing method?

You can manage how you receive your bills in My Account by following the below steps. You will need to complete the registration process the first time you use this.

  1. Log into My Account
  2. Click the My Profile icon
  3. Select the Billing Preferences section.
  4. Choose your preferred method and click the Update Billing Preferences button
  5. Click OK on the confirmation message.

If you select paper billing we'll post your bill to you via Royal Mail each month. If you select online billing you'll receive an email to tell you when your bill is ready to view online.

Please note: Any changes will take effect from your next bill.


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